FAQ'S

Where do you ship from and where are you located? 

We are located in Orlando,Fl

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How much is shipping? 

All shipping rates will vary depending on a few different factors, some of which may include. Domestic vs international shipments, Total weight of packaged items and your desired delivery time along with shipping method.                     

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Are your products cruelty Free? 

Yes

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Can I change my order once I've placed it?

No, once you place an order it is final.

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I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation Email after 24 hours, please contact us at Wintercosmetics@gmail.com with your inquiry.

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How can I get in touch with your customer service team?

For customer service inquiries only, please Email Wintercosmetics@gmail.com 

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What days do you ship?                                                                                     Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas